Terms of Service

This Legal Center sets out the terms, policies and disclosures that apply to Scalegram and to the Scalegram pages of this website (together, the "Services"). The Services are provided by the company identified in Section 12, incorporated in Hong Kong ("we", "us" or "our").

By visiting these pages, creating a Scalegram workspace, subscribing to a plan, connecting a Telegram account, inviting teammates, or otherwise using the Services, you confirm that you have read, understood and agree to be bound by these terms and policies. If you are entering into these terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to that entity.

Scalegram is a business tool. We sell it to companies and directly to individual professionals who use it for commercial purposes, such as affiliates, community operators, agencies and sales teams. By subscribing you confirm that you are acting for purposes relating to your trade, business, craft or profession, and not as a consumer acquiring the service for private use. Where consumer-protection law nonetheless applies to you and cannot be excluded, nothing in these terms limits rights you hold under that law.

If you do not agree with any part of these terms, you must not use the Services.

We may update this Legal Center from time to time. The "last updated" date at the top shows when the most recent changes took effect. Material changes affecting active subscriptions will be notified by email or in the product with reasonable notice.

Scalegram / the Platform

The Scalegram software-as-a-service, including the client workspace, contact and pipeline tooling, tracking links, pixel integrations, bridge pages, the AI Assistant, analytics, associated APIs, and any documentation, updates and hosting we provide.

Customer

The business or individual professional that subscribes to Scalegram and owns a workspace. The Customer is responsible for its workspace, its Users, its Connected Accounts and its use of Lead data.

Workspace

The Customer's own environment inside Scalegram, branded with the Customer's name and logo and containing the Customer's data.

Connected Account

A Telegram account or Telegram bot the Customer connects to its workspace so that Scalegram can read and organise its conversations. Connections are made with the Customer's own credentials and at the Customer's choice. Reading is the default and only automatic behaviour, and what is read is not kept: contacts and the times they were in touch are recorded, the text of the messages is not. Where the Customer switches on "Earlier Conversations", an individual chat is additionally read at the moment a reply is composed and is discarded once it is sent. The sole write the Platform performs on a personal account is saving or renaming an address-book contact, and only when the Customer explicitly requests it — the Customer's phone number is never shared with the saved contact.

AI Assistant

An optional software feature that, when the Customer attaches it to a Telegram profile through Telegram's own business-chatbot facility, generates and sends replies to incoming messages according to instructions the Customer writes. The Customer configures, supervises and is responsible for the AI Assistant at all times.

Lead / Lead Data

A person whose messages, contact details or trading-account information are processed in a Customer's workspace, and that information itself. For Lead Data, the Customer is the controller and we are a processor acting on the Customer's instructions.

Tracking Tools

Tracking links, advertising-pixel integrations (such as Meta, TikTok and Snapchat), bridge pages and related analytics that the Customer configures inside its workspace.

Subscription

The Customer's paid plan, billed monthly or annually per workspace, with the limits and features of the chosen plan.

3.1 Nature of the Services

We provide software and hosting only. We license Scalegram to Customers as a managed, multi-tenant service. We do not provide, and the Services do not constitute, any regulated financial service, advertising service, messaging service of our own, or legal, tax or investment advice. Responsibility for how the Platform is configured and used, including which Telegram accounts are connected, what the AI Assistant is instructed to say, which Tracking Tools are enabled, and all dealings with Leads, rests entirely with the Customer.

3.2 Your Account and Workspace

You must provide accurate details when creating a workspace and keep them current. You are responsible for safeguarding sign-in credentials, for all activity under your workspace, and for the acts and omissions of your Users. You must notify us promptly of any unauthorised use. We may suspend access where we reasonably believe an account is compromised or is being used in breach of these terms.

3.3 Subscriptions, Billing and Renewal

Subscriptions are paid per workspace, in advance, at the prices shown at checkout or agreed with us in writing. Two plans are sold: Scalegram Lite at $99 a month and Scalegram at $999 a month, both excluding VAT; every feature is on both plans and only the included counts differ. A subscription renews automatically each period until it is cancelled. Payment details are held by Whop as merchant of record, not by us. Cancelling stops the next renewal: access continues to the end of the period already paid for, and then lapses.

We may change prices with at least 30 days' notice; changes apply to periods bought after that notice. All prices shown on the website, in the app and at checkout exclude VAT. Where VAT or any other sales tax is due, the payment processor calculates and adds it at checkout as merchant of record, so the amount charged may be higher than the price shown. Any other taxes are your responsibility where applicable. When a period ends unpaid we may notify you, apply a short grace period, and then suspend the workspace to read-only. We do not delete your data during the grace and read-only periods, and export remains available.

3.3a Paying by Card

Plans are paid through a third-party payment processor. Card, Apple Pay and Google Pay payments are handled by Whop, who sell the plan as merchant of record and issue the receipt for it. We do not receive, process or store card details ourselves. A payment buys a fixed prepaid subscription period and does not renew automatically: when the period ends, access lapses unless a further payment is made. The subscription becomes active when the processor confirms the payment. Unconfirmed or partially paid transactions do not activate a plan until resolved with the processor.

3.4 Plan Limits and Fair Use

Each plan carries limits, such as the number of Users, Connected Accounts, contacts, tracking links and history depth. Limits are enforced in the product. We may apply reasonable technical measures, including rate limits, where usage threatens the stability of the service for others.

3.5 Your Data

Everything you put into your workspace, and everything synced into it from your Connected Accounts, is your data. We claim no ownership of it. You grant us a licence to host and process it solely to provide the Services. You can export your data at any time, and you can delete your workspace, which permanently removes it after a short recovery window.

3.6 Suspension and Termination

We may suspend or terminate a workspace that materially breaches these terms, creates legal or reputational risk for us or for other customers, is used for prohibited activity under Section 5, or remains unpaid after the grace period in Section 3.3. Where practicable we will warn you first and give you an opportunity to cure. On termination for your breach, fees remain due and are not refunded. You may terminate at any time by letting the paid period run out.

3.7 Changes to the Services

Scalegram is under continuous development. We may add, change or retire features, provided that changes do not materially degrade the core service you pay for during a period you have already paid for.

You agree not to use the Services to do, attempt, or facilitate any of the following:

• Spam or bulk unsolicited messaging. Scalegram contains no bulk-sending tools, and you must not use it in combination with any such tool, or use data organised in Scalegram to send unsolicited commercial messages in breach of applicable law.
• Breach of Telegram's terms. You are responsible for your own compliance with Telegram's Terms of Service on every Connected Account. Scalegram reads with your own account and never sends from it; the assistant answers through your bot, on Telegram's official Bot API and its own business-chatbot facility.
• Unlawful marketing. Financial promotions are regulated in many jurisdictions. If you market brokers, trading services or investment opportunities, you are solely responsible for holding any required authorisation and for the content of your communications. Scalegram generates no marketing messages except those your AI Assistant sends under your instructions, for which Section 6 applies.
• Deceptive tracking. You must use the Tracking Tools honestly: no fabricated conversion values, no tracking without any legally required consent, and no use of pixels or bridge pages to collect data you have no lawful basis to collect.
• Unlawful or harmful content and activity, including fraud, phishing, impersonation, malware distribution, or the promotion of services that are illegal where you offer them.
• Abuse of the Platform, including attempts to breach tenant isolation, probe or overload the infrastructure, resell access without our written agreement, or reverse-engineer the software except where law permits.

We may investigate suspected violations and may suspend or terminate under Section 3.6. Where required, we cooperate with lawful requests from authorities.

The AI Assistant generates replies automatically from instructions you write and, once you attach it to your Telegram profile through Telegram's business-chatbot facility, sends those replies to people who message you. Understand and accept the following before enabling it:

• You are the sender. Replies the AI Assistant sends are sent on your behalf and under your name or brand. Legally and commercially, they are your communications.
• AI output can be wrong. Generated text may be inaccurate, incomplete or inappropriate despite your instructions. You must review the assistant's configuration, monitor its conversations through the analytics provided, and correct or take over any conversation where needed.
• Your instructions must be lawful. You must not instruct the assistant to make false claims, to promise returns or outcomes, to give financial, legal or medical advice, to pressure vulnerable people, or to say anything you could not lawfully say yourself.
• No advice. The AI Assistant is a sales and support tool. Nothing it generates is advice from us, and we accept no responsibility for decisions made by anyone in reliance on its output.
• Reading an earlier chat. If you switch on "Earlier Conversations" for a bot, the assistant reads that contact's existing chat with you from your Connected Account while it composes a reply, so someone you have dealt with for years is answered in context and is not sent an opening message written for strangers. Those messages are used for that one reply and are never stored by us; they are sent to the AI provider you chose, under your own API key, on that provider's terms. The option is off until you turn it on, and you are responsible for deciding that reading your own chats this way is lawful where you and your contacts are.
• Logging. The conversations the assistant itself holds are kept in your workspace, and performance metrics are computed from them for your analytics pages. Messages in your Connected Account are not copied into the Platform.

Telegram

Telegram is a trademark of its owner. Scalegram is an independent product and is not affiliated with, endorsed by or sponsored by Telegram. Telegram may change its terms, its APIs or its enforcement at any time; such changes may affect features, and where a feature becomes unavailable for reasons outside our control this is not a defect in the Services. Restrictions Telegram applies to a Customer's account are between the Customer and Telegram.

Meta, TikTok and Snapchat

Meta, TikTok and Snapchat are trademarks of their owners; mention denotes interoperability only. Attribution, match quality, event delivery and advertising outcomes are determined by those platforms, and we make no promise about advertising performance, costs or results. Measured attribution is always a lower bound: joins that arrive outside a tracked link cannot be traced to an ad.

Brokers

Broker names a Customer adds to its workspace are the Customer's own records. We have no relationship with, and make no representation about, any broker referenced in a workspace.

The Services are provided "as is" and "as available". We warrant that we will provide the Services with reasonable skill and care; beyond that, and to the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, uninterrupted or error-free operation, the accuracy of AI-generated content, the accuracy of analytics, and the achievement of any commercial result.

Liability cap

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the Services in any 12-month period is limited to the fees you paid for the Services in that period. We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of data (beyond restoring from our backups), advertising spend, or losses caused by Telegram, advertising platforms, payment providers or other third parties. Nothing excludes liability that cannot lawfully be excluded, including for fraud.

Indemnity

You will indemnify us against third-party claims, fines and reasonable costs arising from your content, your marketing, your instructions to the AI Assistant, your use of the Tracking Tools, your breach of Telegram's or any advertising platform's terms, or your breach of these terms.

These terms and any dispute or claim arising out of or in connection with them or the Services are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction, except where mandatory law of your home jurisdiction grants you the right to bring or defend proceedings there. Before starting formal proceedings, you agree to contact us and attempt in good faith to resolve the matter; most issues are resolved this way.

If any provision of these terms is found unenforceable, the remainder stays in force. A failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them within our corporate group or on a sale of the business.

For any questions about these terms, our policies, or to exercise a data-protection right, please contact us at the address below.